Whenever a network partner profile is viewed in the network directory details of their PPF coverage and status is displayed for easy review.
Their coverage will either say '10.000', '15.000' or '20.000' Next to this status their status is shown as ; Member' and in some cases 'Prepaid' or 'Temporarily Disabled', in those two instances there is no coverage (!)
Members DirectoryYou can submit your case via the member dashboard, mobile app, or via [email protected].
Our dedicated team is here to assist you promptly and efficiently. Your inquiries are valuable to us, and we strive to provide the best support possible.
Report a DebtTo be eligible for PPF coverage, the relevant delinquent debts must have been reported to GLSN on a timely basis. If debts are not reported on a timely basis to GLSN, any PPF coverage may be denied. We determine that a timely basis is within 45 days after invoice date.
The decided outcome of a case by GLSN is binding, unless new evidence comes to light which was previously not known.
PPF coverage is only applicable on transactions generated by locations covered by their GLSN membership. Interest, Collection Fees, File Profits, Currency Fluctuations, Operational Errors, Goodwill Settlements, Acts of God, etc. are not covered.
PPF coverage will only be paid following the assignment of the relevant debt ownership to GLSN (or its nominee).
Any new case will be investigated to its full extend by GLSN or a nominated party
The maximum amount that will be paid out in any single incident is 80% of an aggregate amount of USD 20,000 / USD 15,000 / USD 10.000 dependent on your coverage. Should the total of claims exceed above maximums, claims will be paid on a pro-rata basis.
GLSN will always act in a non-partial manner, and only facts will determine the outcome of a case.
GLSN reserves the right to take or outsource legal action after receiving ownership of said debt.
All parties will always have enough time to provide proof which helps their case.
GLSN reserves the right to give away or sell the ownership of a debt to a third party.